FAQ & Troubleshooting

What trackers work with Count.It, and what activities count?

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46 articles in this collection
Written by Oliver Ryan
Fitness Trackers & Sync'ing

What fitness tracker apps work with Count.It?

Spoiler alert: Fitbit, Apple, Garmin, Google Fit, Strava, RunKeeper, Misfit...
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Written by Oliver Ryan
Updated over a week ago

I don't see my fitness tracker listed... What can I do?

Use Apple Health or Google Fit to connect unsupported apps!
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Written by Oliver Ryan
Updated over a week ago

How do I connect my tracker?

Here's how to add a new tracker or change the one you're using:
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Written by Oliver Ryan
Updated over a week ago

Can I connect multiple tracking devices or apps?

Short answer: YES!
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Written by Oliver Ryan
Updated over a week ago

Can I use my iPhone and/or Apple Watch as my tracker?

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Written by Oliver Ryan
Updated over a week ago

Is there an Android app for Count.It?

Short answer: Yes!
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Written by Oliver Ryan
Updated over a week ago

Can I enter my activity data directly (manually) into Count.It?

Psssst: It's a feature of Count.It PRO!
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Written by Oliver Ryan
Updated over a week ago

Where is my data?!

Help! I'm having device syncing issues!
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Written by Oliver Ryan
Updated over a week ago

Where is my data?! 2.0

Help! I'm not showing up on the Leaderboard!
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Written by Oliver Ryan
Updated over a week ago

Help! I forgot my password!

Recovering it is as easy as 1, 2, 3....4!
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Written by Oliver Ryan
Updated over a week ago

Fitbit Authorization Error

Why you are getting this message & how to quickly solve the issue
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Written by Oliver Ryan
Updated over a week ago

How long does it take for my tracker to sync to Count.It?

If you don't see your data right away, don't panic!
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Written by Oliver Ryan
Updated over a week ago

I just sync'd, but the new data is not reflected on past leaderboards. Why?

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Written by Oliver Ryan
Updated over a week ago

Why is Count It showing a different step total than my tracking device?

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Written by Oliver Ryan
Updated over a week ago

How can I delete an inaccurate data point?

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Written by Oliver Ryan
Updated over a week ago

How do I track and record Meditation?

Psssst: It's a feature of Count.It PRO!
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Written by Oliver Ryan
Updated over a week ago

How do I connect my Polar device to Count.It? (Specific instructions.)

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Written by Oliver Ryan
Updated over a week ago

How do I connect Runtastic to Count.It? (Specific Instructions.)

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Written by Oliver Ryan
Updated over a week ago
General

Joined the wrong team? Need to switch groups?

No worries, it happens!
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Written by Oliver Ryan
Updated over a week ago

Leaderboard Sorting

All the ways you can view your group activity data!
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Written by Oliver Ryan
Updated over a week ago

What do the colors on my Logs mean?

A quick & colorful reference point for your last 30 days!
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Written by Oliver Ryan
Updated over a week ago

Can I create or change my username?

Users register with their given name, but they can create an alias.
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Written by Oliver Ryan
Updated over a week ago

Can I be in multiple groups?

How to switch groups (or be in more than one!)
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Written by Oliver Ryan
Updated over a week ago

How do I turn off or on my email notifications?

You get too much email. We get it.
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Written by Oliver Ryan
Updated over a week ago

What time does my challenge officially end?

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Written by Oliver Ryan
Updated over a week ago

What is my timezone on Count.It?

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Written by Oliver Ryan
Updated over a week ago

How do I delete my account?

It's easy, but we're sorry to see you go.
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Written by Oliver Ryan
Updated over a week ago

Will our leaderboard reset to "0" when our PRO challenge officially begins?

Short Answer: YES!
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Written by Oliver Ryan
Updated over a week ago

Can I edit the dates of my challenge?

Your Leaderboard default view and the perks of going PRO...
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Written by Oliver Ryan
Updated over a week ago

Can my group have more than one 'Captain'? How do I add them?

PRO Captains can get help. BASIC must go it alone.
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Written by Oliver Ryan
Updated over a week ago

How can I change/update the name of my group?

Couldn't be easier.
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Written by Oliver Ryan
Updated over a week ago

Can I join or start a challenge at any time?

Yes you can, and the sooner the better!
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Written by Oliver Ryan
Updated over a week ago