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FAQ: General
What trackers work with Count.It, and what activities count?
What fitness tracker apps work with Count.It?
I don't see my fitness tracker listed... What can I do?
How do I connect my fitness tracker?
Can I connect multiple tracking devices or apps?
Tips on Activity Syncing
Troubleshooting device sync issues
Can I use my iPhone and/or Apple Watch as my tracker?
Is there an Android app for Count.It?
Can I connect my Samsung Health app or Samsung wearable?
Connecting Mi Fit (and Mi Band) to Count.It via Google Fit
Can I enter my activity data directly (manually) into Count.It?
Fitbit Authorization Error
How long does it take for my tracker to sync to Count.It?
Why is my score lower than expected?
Why is Count It showing a different step total than my tracking device?
How can I delete an inaccurate data point?
How do I track and record Meditation?
How do I connect my Polar device to Count.It? (Specific instructions.)
How do I connect Runtastic to Count.It? (Specific Instructions.)
How do I remove my Apple Health connection?
Which activities do I get credit for?
What are Count.It Points?
How does Count.It credit cycling?
How do I use Bonus Points and Bonus Activities to add any activity to my Count.It Challenge?
Do I get "Bonus Points" for running, hiking or climbing stairs?
Do leaderboards show scores by individualized activities?
How are my Group and Team scores calculated?
Can an Admin view or edit a member's data?
Why does my Count It score go down overnight and each week?
Can I get credit for pushing myself in my wheelchair?
Leaderboard Sorting
Can anyone, anywhere use Count.It?
How do I switch groups?
How do I add a profile picture?
How do I join a Team in my group?
What do the colors on my Logs mean?
Can I create or change my username?
When does our group leaderboard reset to "0"?
Can I be in multiple groups?
How do I turn off or on my email notifications?
What time does my challenge officially end?
What is my timezone on Count.It?
What size group can I have? Is there a maximum number of members on the Basic plan?
How do I delete my account?
Can I join or start a challenge at any time?
Count.It System Security and Data Sharing
How can I change/update the name of my group?
Can my group have more than one 'Captain' or Admin?
How do I select or change the activities selected for my group?
How do I remove a user from my group?
What does % Change mean and how does it work?
How do I get my group to show up on the World and Metro area leaderboards
Can I edit the dates of my challenge?
How much does Count.It cost?