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FAQ: General
FAQ: General
What trackers work with Count.It, and what activities count?
54 articles in this collection
Written by
Oliver Ryan
Fitness Trackers & Syncing
What fitness tracker apps work with Count.It?
Fitbit, Apple, Garmin, Google Fit, Strava, RunKeeper...
Written by
Oliver Ryan
Updated over a week ago
I don't see my fitness tracker listed... What can I do?
Use Apple Health or Google Fit to connect unsupported apps!
Written by
Oliver Ryan
Updated over a week ago
How do I connect my fitness tracker?
Here's how to add a new tracker or change the one you're using.
Written by
Oliver Ryan
Updated over a week ago
Can I connect multiple tracking devices or apps?
Short answer: YES!
Written by
Oliver Ryan
Updated over a week ago
Tips on Activity Syncing
How do Count.It and Fitness Trackers Work
Written by
Oliver Ryan
Updated over a week ago
Troubleshooting device sync issues
Why is my data not showing up?!
Written by
Oliver Ryan
Updated over a week ago
Can I use my iPhone and/or Apple Watch as my tracker?
Written by
Oliver Ryan
Updated over a week ago
Is there an Android app for Count.It?
Short answer: Yes!
Written by
Oliver Ryan
Updated over a week ago
Can I connect my Samsung Health app or Samsung wearable?
It takes some work, but you can use Google Fit and Health Sync to do it.
Written by
Oliver Ryan
Updated over a week ago
Connecting Mi Fit (and Mi Band) to Count.It via Google Fit
This goes for any other unsupported fitness tracking app too!
Written by
Oliver Ryan
Updated over a week ago
Can I enter my activity data directly (manually) into Count.It?
Psssst: It's a feature of Count.It PRO!
Written by
Oliver Ryan
Updated over a week ago
Fitbit Authorization Error
Why you are getting this message & how to quickly solve the issue
Written by
Oliver Ryan
Updated over a week ago
How long does it take for my tracker to sync to Count.It?
If you don't see your data right away, don't panic!
Written by
Oliver Ryan
Updated over a week ago
Why is my score lower than expected?
What to do if your totals don't seem to add up
Written by
Oliver Ryan
Updated over a week ago
Why is Count It showing a different step total than my tracking device?
Written by
Oliver Ryan
Updated over a week ago
How can I delete an inaccurate data point?
Written by
Oliver Ryan
Updated over a week ago
How do I track and record Meditation?
Psssst: It's a feature of Count.It PRO!
Written by
Oliver Ryan
Updated over a week ago
How do I connect my Polar device to Count.It? (Specific instructions.)
Written by
Oliver Ryan
Updated over a week ago
How do I connect Runtastic to Count.It? (Specific Instructions.)
Written by
Oliver Ryan
Updated over a week ago
How do I remove my Apple Health connection?
Written by
Oliver Ryan
Updated over a week ago
Activities, Points, & Scoring
Which activities do I get credit for?
Written by
Oliver Ryan
Updated over a week ago
What are Count.It Points?
How are points calculated, and which activities earn them?
Written by
Oliver Ryan
Updated over a week ago
How does Count.It credit cycling?
How to get credit for outdoor cycling, indoor stationary cycling, spin class, Peloton, etc...
Written by
Oliver Ryan
Updated over a week ago
How do I use Bonus Points and Bonus Activities to add any activity to my Count.It Challenge?
Bonus Points and Activities allow users to get credit for — and admins to target — activities that are not tracked by fitness apps!
Written by
Oliver Ryan
Updated over a week ago
Do I get "Bonus Points" for running, hiking or climbing stairs?
On Count.It, all Steps are equal.
Written by
Oliver Ryan
Updated over a week ago
Do leaderboards show scores by individualized activities?
Written by
Oliver Ryan
Updated over a week ago
How are my Group and Team scores calculated?
Short answer: it's the average of all active users' scores!
Written by
Oliver Ryan
Updated over a week ago
Can an Admin view or edit a member's data?
Yes, but only with permission.
Written by
Oliver Ryan
Updated over a week ago
Why does my Count It score go down overnight and each week?
Written by
Oliver Ryan
Updated over a week ago
Can I get credit for pushing myself in my wheelchair?
Yes you can!
Written by
Oliver Ryan
Updated over a week ago
General
Leaderboard Sorting
All the ways you can view your group activity data!
Written by
Oliver Ryan
Updated over a week ago
Can anyone, anywhere use Count.It?
Count.It is available worldwide!
Written by
Oliver Ryan
Updated over a week ago
How do I switch groups?
Signed up to the wrong group? Need to join a new one? No problem!
Written by
Oliver Ryan
Updated over a week ago
How do I add a profile picture?
Written by
Oliver Ryan
Updated over a week ago
How do I join a Team in my group?
Does your challenge group have Teams? Here's how to find yours!
Written by
Oliver Ryan
Updated over a week ago
What do the colors on my Logs mean?
A quick & colorful reference point for your last 30 days!
Written by
Oliver Ryan
Updated over a week ago
Can I create or change my username?
Users register with their given name, but they can create an alias.
Written by
Oliver Ryan
Updated over a week ago
When does our group leaderboard reset to "0"?
Written by
Oliver Ryan
Updated over a week ago
Can I be in multiple groups?
The short answer: YES!
Written by
Oliver Ryan
Updated over a week ago
How do I turn off or on my email notifications?
You get too much email. We get it.
Written by
Oliver Ryan
Updated over a week ago
What time does my challenge officially end?
Written by
Oliver Ryan
Updated over a week ago
What is my timezone on Count.It?
Written by
Oliver Ryan
Updated over a week ago
What size group can I have? Is there a maximum number of members on the Basic plan?
(Psssst...it's unlimited!)
Written by
Oliver Ryan
Updated over a week ago
How do I delete my account?
It's easy, but we're sorry to see you go.
Written by
Oliver Ryan
Updated over a week ago
Can I join or start a challenge at any time?
Yes you can, and the sooner the better!
Written by
Oliver Ryan
Updated over a week ago
Count.It System Security and Data Sharing
Even more detail on how we protect user data and secure our system.
Written by
Oliver Ryan
Updated over a week ago
Admin
How can I change/update the name of my group?
Couldn't be easier.
Written by
Oliver Ryan
Updated over a week ago
Can my group have more than one 'Captain' or Admin?
Written by
Oliver Ryan
Updated over a week ago
How do I select or change the activities selected for my group?
It's a PRO thing...
Written by
Oliver Ryan
Updated over a week ago
How do I remove a user from my group?
Do you have people no longer in your company, or simply not active in your challenge? Here's how to delete them.
Written by
Oliver Ryan
Updated over a week ago
What does % Change mean and how does it work?
Also: How to create a PRO % Change Challenge...
Written by
Oliver Ryan
Updated over a week ago
How do I get my group to show up on the World and Metro area leaderboards
Nothing motivates a group like a friendly crosstown (or global) rivalry!
Written by
Oliver Ryan
Updated over a week ago
Can I edit the dates of my challenge?
Psssst...it's a PRO feature!
Written by
Oliver Ryan
Updated over a week ago
How much does Count.It cost?
We're the most user friendly, and the most affordable fitness tracker challenge platform on the market!
Written by
Oliver Ryan
Updated over a week ago