FAQ: General

What fitness tracker apps work with Count.It?

Fitbit, Apple, Garmin, Google Fit, Strava, RunKeeper...

Written by Oliver Ryan
Updated over a week ago

I don't see my fitness tracker listed... What can I do?

Use Apple Health or Google Fit to connect unsupported apps!

Written by Oliver Ryan
Updated over a week ago

How do I connect my fitness tracker?

Here's how to add a new tracker or change the one you're using.

Written by Oliver Ryan
Updated over a week ago

Can I connect multiple tracking devices or apps?

Short answer: YES!

Written by Oliver Ryan
Updated over a week ago

Tips on Activity Syncing

How do Count.It and Fitness Trackers Work

Written by Oliver Ryan
Updated over a week ago

Troubleshooting device sync issues

Why is my data not showing up?!

Written by Oliver Ryan
Updated over a week ago

Can I use my iPhone and/or Apple Watch as my tracker?

Written by Oliver Ryan
Updated over a week ago

Is there an Android app for Count.It?

Short answer: Yes!

Written by Oliver Ryan
Updated over a week ago

Can I connect my Samsung Health app or Samsung wearable?

It takes some work, but you can use Google Fit and Health Sync to do it.

Written by Oliver Ryan
Updated over a week ago

Connecting Mi Fit (and Mi Band) to Count.It via Google Fit

This goes for any other unsupported fitness tracking app too!

Written by Oliver Ryan
Updated over a week ago

Can I enter my activity data directly (manually) into Count.It?

Psssst: It's a feature of Count.It PRO!

Written by Oliver Ryan
Updated over a week ago

Fitbit Authorization Error

Why you are getting this message & how to quickly solve the issue

Written by Oliver Ryan
Updated over a week ago

How long does it take for my tracker to sync to Count.It?

If you don't see your data right away, don't panic!

Written by Oliver Ryan
Updated over a week ago

Why is my score lower than expected?

What to do if your totals don't seem to add up

Written by Oliver Ryan
Updated over a week ago

Why is Count It showing a different step total than my tracking device?

Written by Oliver Ryan
Updated over a week ago

How can I delete an inaccurate data point?

Written by Oliver Ryan
Updated over a week ago

How do I track and record Meditation?

Psssst: It's a feature of Count.It PRO!

Written by Oliver Ryan
Updated over a week ago

How do I connect my Polar device to Count.It? (Specific instructions.)

Written by Oliver Ryan
Updated over a week ago

How do I connect Runtastic to Count.It? (Specific Instructions.)

Written by Oliver Ryan
Updated over a week ago

How do I remove my Apple Health connection?

Written by Oliver Ryan
Updated over a week ago

Which activities do I get credit for?

Written by Oliver Ryan
Updated over a week ago

What are Count.It Points?

How are points calculated, and which activities earn them?

Written by Oliver Ryan
Updated over a week ago

How does Count.It credit cycling?

How to get credit for outdoor cycling, indoor stationary cycling, spin class, Peloton, etc...

Written by Oliver Ryan
Updated over a week ago

How do I use Bonus Points and Bonus Activities to add any activity to my Count.It Challenge?

Bonus Points and Activities allow users to get credit for — and admins to target — activities that are not tracked by fitness apps!

Written by Oliver Ryan
Updated over a week ago

Do I get "Bonus Points" for running, hiking or climbing stairs?

On Count.It, all Steps are equal.

Written by Oliver Ryan
Updated over a week ago

Do leaderboards show scores by individualized activities?

Written by Oliver Ryan
Updated over a week ago

How are my Group and Team scores calculated?

Short answer: it's the average of all active users' scores!

Written by Oliver Ryan
Updated over a week ago

Can an Admin view or edit a member's data?

Yes, but only with permission.

Written by Oliver Ryan
Updated over a week ago

Why does my Count It score go down overnight and each week?

Written by Oliver Ryan
Updated over a week ago

Can I get credit for pushing myself in my wheelchair?

Yes you can!

Written by Oliver Ryan
Updated over a week ago

Leaderboard Sorting

All the ways you can view your group activity data!

Written by Oliver Ryan
Updated over a week ago

Can anyone, anywhere use Count.It?

Count.It is available worldwide!

Written by Oliver Ryan
Updated over a week ago

How do I switch groups?

Signed up to the wrong group? Need to join a new one? No problem!

Written by Oliver Ryan
Updated over a week ago

How do I add a profile picture?

Written by Oliver Ryan
Updated over a week ago

How do I join a Team in my group?

Does your challenge group have Teams? Here's how to find yours!

Written by Oliver Ryan
Updated over a week ago

What do the colors on my Logs mean?

A quick & colorful reference point for your last 30 days!

Written by Oliver Ryan
Updated over a week ago

Can I create or change my username?

Users register with their given name, but they can create an alias.

Written by Oliver Ryan
Updated over a week ago

When does our group leaderboard reset to "0"?

Written by Oliver Ryan
Updated over a week ago

Can I be in multiple groups?

The short answer: YES!

Written by Oliver Ryan
Updated over a week ago

How do I turn off or on my email notifications?

You get too much email. We get it.

Written by Oliver Ryan
Updated over a week ago

What time does my challenge officially end?

Written by Oliver Ryan
Updated over a week ago

What is my timezone on Count.It?

Written by Oliver Ryan
Updated over a week ago

What size group can I have? Is there a maximum number of members on the Basic plan?

(Psssst...it's unlimited!)

Written by Oliver Ryan
Updated over a week ago

How do I delete my account?

It's easy, but we're sorry to see you go.

Written by Oliver Ryan
Updated over a week ago

Can I join or start a challenge at any time?

Yes you can, and the sooner the better!

Written by Oliver Ryan
Updated over a week ago

Count.It System Security and Data Sharing

Even more detail on how we protect user data and secure our system.

Written by Oliver Ryan
Updated over a week ago

How can I change/update the name of my group?

Couldn't be easier.

Written by Oliver Ryan
Updated over a week ago

Can my group have more than one 'Captain' or Admin?

Written by Oliver Ryan
Updated over a week ago

How do I select or change the activities selected for my group?

It's a PRO thing...

Written by Oliver Ryan
Updated over a week ago

How do I remove a user from my group?

Do you have people no longer in your company, or simply not active in your challenge? Here's how to delete them.

Written by Oliver Ryan
Updated over a week ago

What does % Change mean and how does it work?

Also: How to create a PRO % Change Challenge...

Written by Oliver Ryan
Updated over a week ago

How do I get my group to show up on the World and Metro area leaderboards

Nothing motivates a group like a friendly crosstown (or global) rivalry!

Written by Oliver Ryan
Updated over a week ago

Can I edit the dates of my challenge?

Psssst...it's a PRO feature!

Written by Oliver Ryan
Updated over a week ago

How much does Count.It cost?

We're the most user friendly, and the most affordable fitness tracker challenge platform on the market!

Written by Oliver Ryan
Updated over a week ago