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General FAQ (Count.It Classic)
What trackers work with Count.It, and what activities count?
What fitness tracker apps work with Count.It? (Count.It Classic)Count.It Classic supports Fitbit, Apple, Garmin, Google Fit, Strava, RunKeeper...
I don't see my fitness tracker listed... What can I do?Use Apple Health or Google Fit to connect unsupported apps!
How do I connect my fitness tracker?Here's how to add a new tracker or change the one you're using.
Can I connect multiple tracking devices or apps?Short answer: YES!
Tips on Activity SyncingHow do Count.It and Fitness Trackers Work
Troubleshooting device sync issuesWhy is my data not showing up?!
Can I use my iPhone and/or Apple Watch as my tracker?
Is there an Android app for Count.It?Short answer: Yes!
Can I connect my Samsung Health app or Samsung wearable?It takes some work, but you can use Google Fit and Health Sync to do it.
Connecting Mi Fit (and Mi Band) to Count.It via Google FitThis goes for any other unsupported fitness tracking app too!
Can I enter my activity data directly (manually) into Count.It?Psssst: It's a feature of Count.It PRO!
Fitbit Authorization ErrorWhy you are getting this message & how to quickly solve the issue
How long does it take for my tracker to sync to Count.It?If you don't see your data right away, don't panic!
Why is my score lower than expected?What to do if your totals don't seem to add up
Why is Count It showing a different step total than my tracking device?
How can I delete an inaccurate data point?
How do I track and record Meditation?Psssst: It's a feature of Count.It PRO!
How do I connect my Polar device to Count.It? (Specific instructions.)
How do I connect Runtastic to Count.It? (Specific Instructions.)
How do I remove my Apple Health connection?
Which activities do I get credit for?
What are Count.It Points?How are points calculated, and which activities earn them?
How does Count.It credit cycling?How to get credit for outdoor cycling, indoor stationary cycling, spin class, Peloton, etc...
How do I use Bonus Points and Bonus Activities to add any activity to my Count.It Challenge?Bonus Points and Activities allow users to get credit for — and admins to target — activities that are not tracked by fitness apps!
Do I get "Bonus Points" for running, hiking or climbing stairs?On Count.It, all Steps are equal.
Do leaderboards show scores by individualized activities?
How are my Group and Team scores calculated?Short answer: it's the average of all active users' scores!
Can an Admin view or edit a member's data?Yes, but only with permission.
Why does my Count It score go down overnight and each week?
Can I get credit for pushing myself in my wheelchair?Yes you can!
Can anyone, anywhere use Count.It?Count.It is available worldwide!
Leaderboard SortingAll the ways you can view your group activity data!
How do I switch groups?Signed up to the wrong group? Need to join a new one? No problem!
How do I add a profile picture?
How do I join a Team in my group?Does your challenge group have Teams? Here's how to find yours!
What do the colors on my Logs mean?A quick & colorful reference point for your last 30 days!
Can I create or change my username?Users register with their given name, but they can create an alias.
When does our group leaderboard reset to "0"?
Can I be in multiple groups?The short answer: YES!
How do I turn off or on my email notifications?You get too much email. We get it.
What time does my challenge officially end?
What is my timezone on Count.It?
What size group can I have? Is there a maximum number of members on the Basic plan?(Psssst...it's unlimited!)
How do I delete my account?It's easy, but we're sorry to see you go.
Can I join or start a challenge at any time?Yes you can, and the sooner the better!
Count.It System Security and Data SharingEven more detail on how we protect user data and secure our system.
How can I change/update the name of my group?Couldn't be easier.
Can my group have more than one 'Captain' or Admin?
How do I select or change the activities selected for my group?It's a PRO thing...
How do I remove a user from my group?Do you have people no longer in your company, or simply not active in your challenge? Here's how to delete them.
What does % Change mean and how does it work?Also: How to create a PRO % Change Challenge...
How do I get my group to show up on the World and Metro area leaderboardsNothing motivates a group like a friendly crosstown (or global) rivalry!
Can I edit the dates of my challenge?Psssst...it's a PRO feature!
How much does Count.It cost?We're the most user friendly, and the most affordable fitness tracker challenge platform on the market!