FAQ: Count.It PRO

Answers for PRO Admin

20 articles in this collection
Written by Oliver Ryan

Free Trial/ Support Webinar

How does the Count.It PRO 7-Day Free Trial work?

What can you do and/or not do during your trial? All your questions answered!

Written by Oliver Ryan
Updated over a week ago

What does the Count.It Live Training/Support Webinar cover?

After 100K challenges hosted, we share best practices, hands on training, and lot's of morale support!

Written by Oliver Ryan
Updated over a week ago

Can we set challenges and reward gift cards during our 7-Day Free Trial?

Winning is ALWAYS fun!

Written by Oliver Ryan
Updated over a week ago

Challenges

How do I run another challenge with my group?

How to launch a new challenge with an already existing group

Written by Oliver Ryan
Updated over a week ago

What are some PRO challenge ideas and best practices?

Guidelines and inspiration.

Written by Oliver Ryan
Updated over a week ago

How do I create a PRO challenge?

Learn which buttons to push and what levers to pull.

Written by Oliver Ryan
Updated over a week ago

How do I create and assign Teams for my group?

Learning the PRO Admin dashboard.

Written by Oliver Ryan
Updated over a week ago

How do I create a Group Journey challenge?

Pool your group's activity and walk to the moon!

Written by Oliver Ryan
Updated over a week ago

How do I see the results of a challenge that is over?

Your challenge ended, and you can't find the leaderboard? Read on.

Written by Oliver Ryan
Updated over a week ago

Billing

Help! It won't let me check out!

What it means if the Purchase button is greyed out...

Written by Oliver Ryan
Updated over a week ago

How does the billing work, and when am I charged if I add members to my PRO group?

All the nitty gritty on adding and removing members for PRO groups, and when charges are processed for credit card or invoice customers.

Written by Oliver Ryan
Updated over a week ago

How do I change the credit card on my PRO subscription?

Update your payment method details on your Billing Info page

Written by Oliver Ryan
Updated over a week ago

How to pay via invoice with check or ACH

Your company does like using credit cards? No problem!

Written by Oliver Ryan
Updated over a week ago

How do I access the invoices for my PRO plan?

PRO billing Admin have the key!

Written by Oliver Ryan
Updated over a week ago

How do I cancel my PRO plan subscription?

Written by Oliver Ryan
Updated over a week ago

Rewards

What gift cards are available for challenge winners?

Amazon, Target, etc...

Written by Oliver Ryan
Updated over a week ago

Can I send gift cards to non-US based winners?

Yes! We can help!

Written by Oliver Ryan
Updated over a week ago

Why are the gift card options marked "disabled" on my Rewards Dashboard?

Written by Oliver Ryan
Updated over a week ago

Features

Can I format my PRO Broadcast Messaging?

Dashboard Overview and Formatting Cheat Sheet for Messaging

Written by Oliver Ryan
Updated over a week ago

I've created Teams for my group, but they're not showing up on the leaderboard?

Don't worry, as soon as someone on the team has points, they'll appear!

Written by Oliver Ryan
Updated over a week ago