Please note: Once connected and syncing, the fastest way to get your device actively syncing again after any inactivity is to simply open the app connected to your device as this forces its servers to send your activity data to Count.It. You can also prompt a sync by clicking the "Sync" button on your Count.It Logs page.

Users of the Count.It app can simply open the app and:

  • click the 'person' icon on the bottom right corner
  • hit the sync wheel on your personal page to update your data (you can double check on your "LOGS" tab to confirm everything is up to date!)
  • hit the home icon to return to your Group Leaderboard and see where you stand!

If you're still not seeing your data on Count.It, please review the following checklist according to your fitness tracking app.

Fitbit, Garmin, Strava, and Runkeeper:

  1. If you're using a wearable device, confirm that the data is making it from device to app. Make sure you have your Bluetooth turned on, and your device properly paired to your phone.
  2. Make sure that your phone has access to the Internet. If the phone is not connected to the Internet, your tracking app can not send or receive data, even if it is open.
  3. Double check that your data made it off your phone and up to the Internet - log in to your service via a web browser:

If the above steps have not helped, please go to your Settings --> Trackers page on Count.It and disconnect-reconnect your tracker.

Google Fit

  1. Please make sure that the Google account you are using to log in to your Google Fit app is the same one to which you granted Count.It sharing permissions on your Settings --> Trackers page. If this is the case, when you open your Google Fit app, you should see Count It listed as a connected app.
  2. Make sure that Google Fit sync is on:
  • Go to Phone Settings -> Accounts -> Google
  • Tap on account that you have configured in Google Fit
  • Look for Google Fit/Google Fit Data options in the list
  • Ensure that radio button next to both Google Fit and Google Fit data are in the "On" position
  • Note last sync date on these rows. The date should be today's date. If it is not, try turning sync off and on again.

Count.It iOS App

  1. The Count.It app must be open. It can be open "in the background," but it's a good practice to bring it to the "foreground," i.e. look at it, at least every two to three days, otherwise iOS can terminate its access to sending and receiving data.
  2. Your phone must have Internet access. If the phone is not connected to the Internet, the Count.It app can not send or receive data, even if it is open.
  3. When you install the Count.It iOS app, you must grant it permission to access "Push Notifications." The app will not send you messages, but it requires this permission in order to send and receive data. If you are not sure whether you have granted permissions, the simplest thing to do is delete the app and reinstall it. You will not lose any data.
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